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Got Questions?

See answers to our most frequently asked questions below.

Frequently Asked Questions

  • Currently we have over 550 IBCLCs across 47 states. We offer visits in a variety of formats including in-home, at work, and even telehealth.

  • An IBCLC must log hundreds of clinical hours, pass a rigorous examination administered through the International Board of Lactation Consultant Examiners (IBCLE), and complete dozens of hours of continuous education annually to retain their certifications.

  • You can find out if your insurance covers visits through TLN by entering your information here:

  • TLN covers you at 100% for your initial visit as well as needed follow ups to be determined by your lactation consultant.

  • Each lactating parent’s experience is unique, but it is common for parents to need 3-6 visits within the first year of life, including a recommended prenatal visit. Your IBCLC will be able to recommend the best course of action for you after the initial visit is complete.

  • An Explanation of Benefits, or EOB, is NOT a bill. The purpose of an EOB is simply to provide you information on claims that are billed to your insurance provider. An EOB is also not a final solution with your insurance plan. We will not bill you out-of-pocket because we believe the Affordable Care Act (ACA) clearly dictates breastfeeding support and supplies cannot be subject to copays and/or deductibles.

  • Our network exclusively partners with International Board Certified Lactation Consultants (IBCLCs), which is the highest level of certification possible within the lactation space.

  • Each visit is unique and is based around the parent and child’s needs. Most often, an IBCLC visit will last 90 minutes.

  • We will continue advocating on behalf of our patients and IBCLC partners for insurers to recognize The Lactation Network as in-network under the Affordable Care Act if no network is available for members. We are also diligently working on partnership arrangements with insurance carriers to become part of their networks. Above all else, we believe that lactation care is a right, not a privilege.

  • Telehealth visits are video calls (not just a phone call) with an IBCLC. They will be able to see and assist in providing expert advice for your breastfeeding journey as they would during an in-home or at-office visit.

  • 30 days after shipment is received. Packaging must be closed and the seal must be intact in order for us to accept the return in this 30 day time frame.

  • Unfortunately, no. We cannot accept returns after the seal on the box has been broken as pumps are considered personal hygienic items and once they are used, we do not have the means to repurpose it.

  • As a provider, we do not hold the warranty on the pumps but the manufacturer does. You can reach out to us for proof of purchase and contact the manufacturer (Spectra, Medela, etc.) for a replacement.

Insurance-covered Breast Pumps

Order your insurance-covered breast pump today by clicking the link below!


Request an insurance-covered prenatal or postpartum lactation consultation with a certified lactation expert.